Suggested Configuration:
1. Windows XP, Intel/AMD (550 MHz+)
2. 256MB RAM
3. Office XP
4. 1024x768 Resolution
MAC Users: You may run our software ONLY if you have Windows on your MAC. Many of our customers use our software on their MAC computer with Windows. There are many software titles available to do just this.
Frequently Asked Questions
1. When trying to register, an error message
indicates that I cannot access the server.
2. I want to get additional codes to use on another computer.
3. I purchased a new computer and the codes I was assigned
don’t work
4. I keep getting a message that the software has experienced
an error and needs to close when I attempt to run it for the first time?
5. I get an error message that the software cannot connect
to server when I attempt to register with my product key?
6. When I begin an exam, only the letters of the answer choices
appear – e.g., A), B), C), et cetera.
7. When I run a test, the text is cut off or not visible
on the screen.
8. I want to see all the questions in the test bank.
When trying to register, an error message indicates
that I cannot access the server.
Make sure that you have an active direct connection to the Internet.
If your connection is not active or you are working over a wireless connection,
you may receive such an error message.
I want to get additional codes to use on another
computer.
Unfortunately due to the high incidence of software piracy,
we have to be strict with regard to our license agreement policy. Nevertheless,
if he would like to obtain an additional key he can do so with the fifty
percent discount we provide to returning customers.
I purchased a new computer and the codes I was
assigned don’t work.
The product keys that you originally purchased were for a single
computer. To remain fair to all of our customers and guard against unauthorized
distribution of our software, we strictly abide by a rule of not providing
additional keys. Nevertheless, problems with computers do arise and we
now offer two options. Either you can purchase new licenses for the software
with a 50% courtesy coupon or we will generate new keys for you if you
can provide us with proof of purchase of a new computer. Please let us
know which option will work best for you.
I keep getting a message that the software has
experienced an error and needs to close when I attempt to run it for the
first time?
Complete the installation process. Completely shut down your
computer and restart before attempting to run the software.
I get an error message that the software cannot
connect to server when I attempt to register with my product key?
Please be sure that you have an active internet connection and
that all firewalls have been disabled (e.g., Norton Antivirus, EZ Firewall,
etc.)
When I begin an exam, only the letters of the
answer choices appear – e.g., A), B), C), et cetera.
This problem indicates that the antivirus software you are running has a "script-blocking feature enabled." To resolve the problem, before running your PCAT software, open your anti-virus software management window (usually by double-clicking on the appropriate icon in the lower right hand corner of your desktop) and disable the script-blocking feature. Then run your PCAT software and the problem should be resolved.
When I run a test, the text is cut off or not
visible on the screen.
Try adjusting the resolution of your screen to the suggested
1024 x 768.
I want to see all the questions in the test bank.
Disable the randomization feature of the software to take the
exams in a static format.
|
